Crucial Conversations


Open Dialogue

Crucial Conversations is a course that teaches skills for creating alignment and agreement by fostering open dialogue around high-stakes, emotional, or risky topics. By learning how to speak and be heard (and encouraging others to do the same), you’ll surface the best ideas, make the highest-quality decisions, and then act on your decisions with unity and commitment.

What Does The Crucial Conversations Training Teach?

Crucial Conversations teaches participants how to:

  • Resolve individual and group disagreements
  • Build acceptance and overcome resistance
  • Speak persuasively, not abrasively
  • Foster teamwork and better decision making

What Kind of Results Can I Expect?

When people are able to discuss difficult workplace issues and make the best decisions, it can have a number of positive consequences, including:

  • Greater efficiency
  • Improved working relationships
  • Increased employee satisfaction

Crucial Accountability


Universal Accountability

Crucial Accountability is a training course that teaches a step-by-step process for learning how to hold others accountable to violated expectations in a way that solves problems while improving performance and execution.

By learning how to talk about violated expectations, you’ll improve individual and team effectiveness.

What Does Crucial Accountability Teach?

Crucial Accountability teaches participants how to:

  • Hold anyone accountable, regardless of position or temperament
  • Determine the potential root causes of misaligned or bad behavior
  • Empower others by working together to diagnose and come up with solutions
  • Agree on a plan, follow up using good reporting practices, and manage new expectations

What Kind of Results Can I Expect?

When people can effectively step up to and discuss gaps in performance or expectations, it can have a number of positive consequences, including:

  • Greater accountability and fewer missed deadlines
  • Better one-on-one performance discussions
  • Increased individual and team effectiveness

Influential leadership 

Influencer Training® is a leadership course that teaches a powerful and portable model for executing behavior change within small teams and across entire organizations. By learning how to discover and counteract the complex web of forces underlying resistant organizational problems, you’ll be able to make change inevitable.

What Does Influencer Training Teach?

Influencer teaches participants how to:

  1. Identify the high-leverage behaviors you should focus on.
  2. Diagnose the real causes behind behavior problems.
  3. Effectively motivate and enable others—regardless of formal authority.
  4. Create behavior-change strategies that yield rapid, lasting results.

What Kind of Results Can I Expect?

Building an effective organizational influence strategy can have a number of positive consequences, including:

  1. Successful team and organizational change initiatives
  2. Improved compliance with new processes and safety protocol
  3. Reduction in errors and in project failures
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