Ara

The Employee Experience Equation

Did you realize you were making a contract this very moment? Not a formal one, but in your mind, you made the choice to read this article and you naturally came in with some expectations. This “brand” contract is based on what you know about me or the source through which you found my work. […]

Trust is the Oxygen of The Employee Experience

Trust is the Oxygen of The Employee Experience and stepping up in moments of truth helps make organizations sustainable and resilient. When something happens that tests the validity of the promises that make up the Contract, that’s a moment of truth (MOT). Read the bestselling book, The Employee Experience  The result of a collision between […]

How Moments of Truth Impact Trust and The Employee Experience

How moments of truth impact trust and the employee experience is what both employers and employees deserve to understand. Every relationship comes with a Contract and every Contract gets blitzed by Moments of Truth (MOT). Pay Attention to Your Contracts The Contract is a perceived set of promises that establishes the terms of that relationship. […]

Which Employee Engagement Survey Method is Best?

Employee Engagement Scare Tactics It’s rare these days to pick up an HR publication or attend a conference that isn’t at least partially dedicated to employee engagement. Many of these articles or events begin with alarming—although not always accurate—quotes like “over three-fourths of your employees are actively disengaged, and unlikely to be making a positive […]

What’s the Difference Between Human Resources and Organization Development?

What’s the Difference Between Human Resources and Organization Development? Being part of a consulting firm that focuses on people analytics and organization development, I am often asked to explain the precise differences between human resources (HR) and organization development (OD). Both functions deal with people, right? So, many naturally assume they do the same thing. […]